Tips and information on payments

Tips and information on payments

In this article we will talk about:
1. Payment problems
2. Request for 3DS authentication

1. PAYMENT PROBLEMS
Why was my credit or debit card refused?
There are many reasons why the payment may be rejected by your card issuer.
The most common are:

  • Insufficient funds available.
  • Invalid card data.
  • The CVV/CVV2 number is incorrect or incomplete.
  • Your card is not enabled for online purchases

We advise you to make sure the details are correct, and your card has sufficient funds. If your card is not enabled for online purchases, we recommend you to add another.

2. REQUEST FOR 3DS AUTHENTICATION 
We remind you that from 2022 your bank may require authorisation during payment in 3DS2 mode. Therefore, your card must be enabled and you must authorise the transaction through the methods provided by your bank (for example push notification on the bank app, sending a pin on the phone number etc.)

Verify with your bank if your card is 3DS2 enabled, otherwise you may experience difficulties with all online purchases.
If you are unable to complete payment because of authorisation problem, please contact our customer care.

 


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