How can I retrieve my password?

How can I retrieve my password?

  1. On the homepage of the Site, click on the "Login" button and under the login fields click on the "Forgotten your password?"
  2. Enter the email address you used to sign up.
  3. You will receive an email box with the procedure used to reset and set a new password.

If you do not receive the e-mail containing the information to retrieve the password, we advise you to check the spam box of your e-mail account, to make sure it has not ended up as spam. If it has ended up in the spam box, please click on the email received and mark it as NOT spam, so that any further communications from the Site do not end up in the wrong inbox.

If you are still having problems changing your password, contact customer care via the contact form, an operator will handle your request for assistance.




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